Microsoft Field Service
Microsoft Dynamics 365 for Field Service is perfect for businesses wanting to gain operational benefits that will minimize costs and allow them to serve their customers better.The right field service solution can transform your business into a connected, cohesive environment that delivers excellent customer service and sets you up to take advantage of the latest cutting-edge technology such as artificial intelligence and the Internet of Things (IoT). By improving the free flow of information, a field service solution can decrease wait time and streamline processes, resulting in increased productivity.
Field Service Features
Improve customer service with optimized scheduling and a process that will improve first-time fix rates.Simplify order dispatch and improve field worker job satisfaction with accurate and timely information.
Make it easy to manage all service agreements, including recurring service calls and contracts, installed products and warranties – across all customers and locations. Field service management tools help improve your service delivery and see ways to increase revenue.
Give your team everything it needs to manage your inventory across all locations, including warehouses, depots and trucks. Real-time updates mean your inventory is always accurate, so you can better track and service your stock for fewer write-offs, and create better forecasts.
Improve your technicians’ productivity by providing native mobile applications with real-time and offline data. No matter which device they use, they have the customer information and guidance they need right there. And administrators can manage all users and devices centrally.
Lower costs by dispatching technicians only when they’re needed. Field Service management tools help your team detect, troubleshoot and resolve issues remotely. And connected devices in the field help them see – and solve – problems before customers even know about them.
By bringing scheduling, routing, inventory management and service histories under one roof with mobile access, real time analysis can keep everything in check and find quicker solutions to hurdles.
Use Dynamics 365 for Field Service to drastically reduce your service costs and improve customer satisfaction.