Microsoft Dynamics 365 Customer Engagement
Microsoft Dynamics 365 Customer Engagement (CE) is a leading cloud-based customer relationship management (CRM) business solution that can help you drive sales productivity and improve the value of your marketing efforts through social insights, business intelligence, and campaign management. Dynamics 365 applications work seamlessly together for a comprehensive solution that runs your entire business.
Microsoft Dynamics 365 for Customer Service
- Use built-in intelligence to identify trends, anticipate customer needs and gain insights into customer behavior
- Empower agents with data to deliver fast and efficient customer service even from their mobile devices
- Empower CS teams with a single, unified source of all customer information
- Get a 360-degree view of each customer’s journey
Microsoft Dynamics 365 for Sales
- Get interactive insights and user-friendly dashboards
- Automate your sales processes to boost productivity and close more deals
- Equip your sales team with real-time trends and customer data
- Handle multiple opportunities against the same customer, vendor or retailer
- Allow easy integrations with Microsoft and third-party applications
Microsoft Dynamics 365 for Marketing
- Drive results by automating your marketing plan across all digital channels including email and LinkedIn
- Personalize the buyer experience by gaining insights on user engagement
- Measure expenditures across every marketing investment to track ROI
- Integrate with your existing apps or use Click Dimensions, Adobe Campaign and Microsoft Dynamics 365 Marketing App
Microsoft Dynamics 365 for Field Service
- Appoint technicians with the right skill set at the best location to enhance productivity
- Assign tasks, schedule maintenance and track inventory with real-time visibility into field operations
- Harness the power of AI and IoT to detect problems before they even occur
- Integrate your Dynamics 365 for Field Service with third party applications for better engagement experience
Microsoft Dynamics 365 for Project Service Automation
- Get 360-degree executive level insights on all projects
- Easily access all project information, drill into what’s going on, where, and what demands whose attention
- Foster collaboration across teams with centralized information.
- Use real-time interactive dashboards coupled with Power BI to track inventory and resource updates
Dynamics 365 for Customer Engagement enables salespeople to build strong relationships with their customers, take actions based on insights, and close sales faster. This leads to heightened customer experience and personal attention that fosters lasting relationships and strengthens pipeline development. Dynamics 365 for Customer Engagement bring digital intelligence into each deal so you can predict customer needs and meet them with personal service and attention that maximizes customer relationships and revenue.
Customer Engagement Features
- Identify higher quality leads by using sales software and social media to identify and act on buying signals
- 3rdparty app Inside View builds the picture of your lead with news and information from the web, attaching to the lead.
- Use marketing efforts and automatically generated result reports to identify which customers are likely to respond to which future offers.
- Priorities sales effort by drilling down beneath how information appears and know the meaning of the information.
- Work on the go with real time access to contextual information, social data and task flows across any device from anywhere
- Dynamic business progress bar that guides and changes as facts come to light, guiding your next move.
- Manage your individual sales team and point them toward better results.
How Scaleable Solutions can help you
Being your Dynamics CRM partners, we make optimal use of upfront Microsoft technologies to support your business needs. With our CRM expertise we find ourselves confident enough to handle all your customer relationship needs. Our range of services includes but not limited to
- Implementation services
- Development and support services
- On-premise to online
- Upgrade to the latest versions compatible with UCI
- Product Builder
We help our customers through bringing following benefits to them