Empower your team with social CRM software that allows you to listen everywhere, analyze sentiment and drive engagement.
Microsoft Social Engagement puts powerful social tools for sales, marketing and service teams – helping them to gain insight into how people feel about your business and to connect on social media with customers, fans, and critics. Use Social Engagement to assess the buzz around products and markets, or measure the social impact of an event/ product to learn more about target audience. Microsoft Social Engagement makes it easy to gain an overview of an event or assess the buzz around a product or market, and learn more about an audience.
Microsoft Social Engagement can be used as a stand-alone product or in conjunction with Microsoft CRM via the out of the box integration. When using it as a stand-alone system notifications and alarms are sent via email to specific people, whereas when used in conjunction with Microsoft CRM leads and cases can be transferred directly into CRM for use.
- Social listening – Truly listen your customers. Microsoft Social Engagement helps to listen what people are saying on social media and in the news. Microsoft Social Engagement supports different sources like Twitter, Facebook, Instagram, videos, blogs, forums. Spot trends and receive alerts on how people feel about your business so you can make informed decisions and drive sales and service conversations more effectively.
- Social CRM – Put powerful social tools in the hands of sales, service, and marketing teams. Share social insights across more teams through dashboards in Microsoft Dynamics CRM. Transform social interactions into exceptional end-to-end customer experiences with the ability to automatically create leads or cases from social posts, right within Microsoft Dynamics CRM.
- Intelligent social – Gain more insights to help you make decisions with rich analytics including customer sentiment, post location, and word cloud visualizations. Additionally, intention analysis provides the ability to automatically analyze user’s social posts and identify potential cases, leads, or customer scenarios that you can define.
- Social engagement – Connect with customer. Grow your social media presence by engaging with social communities using rich multimedia.