Manage the flow of service industry processes with the ultimate combination of scheduling and mobility features.
Field service capabilities extend Microsoft Dynamics 365 to provide a complete field service management solution, optimize your service schedule with efficient routing, resource skill matching, and reduced travel time. Field Service enhance the quality and agility of your field service operations, driving greater operational efficiency, productivity, and customer satisfaction. Companies wanted to invest in a software solution that would not only drive greater efficiency and quality in their service delivery but could also provide better insights into their customers.
- Alerting of customers and field resources
- Appointment booking
- Automatic dispatch
- Interactive maps
- Dynamic, interactive, scheduling with proven optimization facilities
- Drag & drop work order routing
- Automatic determination of the best resource and route for any field call
- Reporting on demand, allowing managers and executives to quickly and easily dive into business metrics, gaining critical business insight
- Centralized administration